The manufacturing time is a maximum of 14 working days.

Generally, we manufacture within a period of 7 days.

For any special requests, please contact us by email at hello@customefy.be.

Our delivery times are those of bpost for Europe. Shipments within Belgium generally take 24 to 48 hours. Shipments to the rest of Europe take between 2 and 4 days. Please note that during holiday periods, delivery services may experience delays of a few days, so be sure to place your order well in advance.

Outside of Europe, we will provide delivery times based on your country.

Customefy works with bpost to ship orders to European countries. You can therefore order directly from our online shop without worry, and you will receive your order after Customefy's processing time and the Belgian postal service's delivery time.

Delivery to BELGIUM is FREE for orders over €95 on the webshop.

For deliveries within France, Mondial Relay is also an option. However, as this service is less reliable during peak holiday periods, it is advisable to choose delivery via bpost.

Do you not live in a European country or do you wish to have your order delivered to someone outside Europe (as a gift, for example)?
It's possible! For these specific cases, please contact Customefy before placing your order.

Our workshop is located in Tervuren (Belgium). If you wish, you can pick up your order directly from the workshop to meet us and avoid delivery fees:

ADDRESS: 13 Oppemstraat, 3080 Tervuren – on the corner with Tervuren Avenue, entrance through Cyclic bicycle shop.

In case of absence, orders are available on a shelf on the first floor and can be picked up during our opening hours.

Pickup available:

• Monday, Tuesday, Thursday, and Friday: 10:00 AM to 6:00 PM (closed on Wednesday)

• Saturday: 9:00 AM to 5:00 PM

If you wish to arrange another time, please contact us by text (signed) at +32 494 29 01 30.