How to order
FAQ
I browse the site to make my choice
Perhaps you have a specific request, or perhaps you're simply looking for a personalized gift idea. In either case, take some time to browse our website for inspiration; it's full of ideas for all tastes and budgets.
If you want to see all our items on a single page and sort them by price or popularity (for example), go to the shop page. It contains our entire product range.
What are the payment methods?
Orders placed through our e-shop can be paid for securely online. We accept Visa, Mastercard, American Express, Union Pay, Maestro, and Apple Pay for 100% secure payments on Customefy.
If you prefer to avoid online payment, please contact us to pay for your order by bank transfer. We will only start production after receiving payment, which adds a few days to the delivery time.
Will I receive my mock-up by email?
IMPORTANT: We no longer send mock-ups by email.
From now on, you create your personalized mock-up directly from the website when ordering.
It's simple, fast, and you can visualize the final result before validating!
In case of any issues, please contact us at the following email address: hello@customefy.be or by phone at +32494290130.
If necessary, I will contact Customefy to request a mockup
If you haven't found what you're looking for among the site's customization options, or if you have a specific idea in mind, you can contact us to request a mockup just for you.
How to proceed?
1. Place and pay for your order online.
2. Send us your order number and your personalization request via the form on the contact page.
3. That's it! We'll take care of the rest.
Production times
Our stated production time is 2 weeks. If your item is in stock at our workshop, this timeframe can be significantly shorter. For urgent orders, please don't hesitate to contact us via the contact form or by phone; we can always find a solution 🙂
Delivery times
Our delivery times are those of bpost for Europe. Shipments within Belgium generally take 24 to 48 hours. Shipments to the rest of Europe take between 2 and 4 days. Please note that during holiday periods, delivery services may experience delays of a few days, so be sure to place your order well in advance.
Outside of Europe, we will provide delivery times based on your country.